As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and authorized your credit card for the purchase. Item(s) will ship (within 1 business day).
Your order will ship within 0-1 business days of receiving payment. Our order cutoff time is 9am PST. Orders placed before 9am PST will ship same day. We do not ship on Saturdays, Sundays or holidays. Order handling time is 0-1 business days. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 1 business day of your order, feel free to follow up with us at firstname.lastname@example.org.
Transit times are dependent on what you choose at checkout. We ship via the United States Post Office (USPS). Ground Advantage Packages typically take between 2-5 business days. Priority Packages typically take between 2-3 business days. Express Packages typically take between 1-2 business days.
No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order).
Damages or Broken/Defective Products
When encountering damages, exceptions, or discrepancies during delivery, such as packaging showing signs of damage, dents, or missing items, it is important to follow these steps:
- Conduct a visual inspection of the packaging to assess any damages, dents, or missing items.
- If any issues are found, document the entire process from the beginning to the end by taking photographs.
- In the case of package damages, carefully inspect the contents of the units visually.
By following these steps, you can effectively handle damages, exceptions, or discrepancies that occur at the time of delivery.
For prompt resolution, Fire Mylar advises taking pictures of the damage. Please send us the photographs of the damage without delay. This will enable us to expedite the process of reissuing your order.
Contact us right away at email@example.com or call us at (619) 857-4924 to expedite the process of getting your products delivered in perfect condition.
USPS Ground Advantage (2-5 business days)
USPS Priority Packages (2-3 business days)
USPS Express Packages (1-2 business days)
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Phone: +1 (619) 857-4924